Terms and conditions of sale

This is an English translation for convenience; the French version prevails.

1. Seller

These terms apply to sales made on digeepop.com between Martine Felts, sole trader (EI), trading as Digeepop (brand Digee Pop), 8 rue Honoré de Balzac, 35700 Rennes, France, SIRET 822 433 199 00020, RCS Rennes 822 433 199, contact@digeepop.com, and any person buying as a consumer (“the customer”).

2. Products

We sell fingerless gloves, scarves and accessories designed in Rennes and made in France. Photos and descriptions are as accurate as possible. Prints vary slightly with the fabric cut: every piece is unique.

3. Prices

Prices are shown in euros, excluding shipping. VAT not applicable, article 293 B of the French General Tax Code. Shipping costs are shown before the order is confirmed. The applicable price is the one displayed at the time of the order.

4. Order

The contract is formed when the customer confirms the order after checking their cart and accepting these terms. A confirmation email summarises the order. We may refuse an order in the event of a previous dispute or an abnormal order.

5. Payment

Payment is made online by card or by the other methods offered at checkout, and is taken when the order is confirmed. Payments are secured by our payment provider; we never have access to card numbers.

6. Delivery

Zones, costs and delivery times are set out in the shipping policy. Risk of loss or damage passes to the customer when they take physical possession of the parcel. In the event of a significant delay, the customer may cancel the order under the conditions of the French Consumer Code.

7. Right of withdrawal

The customer has 14 days from receipt of the order to withdraw, without giving a reason. This right also applies to sale items. We voluntarily extend it to 30 days. The procedure and form are set out in the return policy.

8. Legal guarantee of conformity

The customer has two years from delivery to invoke the legal guarantee of conformity if a lack of conformity appears (articles L217-3 to L217-20 of the French Consumer Code). During this period, the customer only has to show that the defect exists, not when it appeared. The customer may obtain repair or replacement of the item or, failing that, a price reduction or cancellation of the sale.

9. Guarantee against hidden defects

The customer also benefits from the guarantee against hidden defects (articles 1641 to 1649 of the French Civil Code) for two years from discovery of the defect.

10. Personal data

Data collected to process orders is handled in accordance with our privacy policy.

11. Complaints

Any complaint can be sent to contact@digeepop.com or by post to the address above. We undertake to reply within 7 days and to seek an amicable solution.

12. Governing law

These terms are governed by French law. Consumers keep the protection of the mandatory rules of their country of residence and may bring proceedings before the courts of their place of residence.