Return policy
You have 30 days after receiving your order to send an item back, without giving a reason. The law provides 14 days; we give you 30.
How to return an item
- Let us know by email at contact@digeepop.com with your order number, or send us the form below.
- Send the item back within 14 days of your message, unworn and in its original packaging, to: Digee Pop, 8 rue Honoré de Balzac, 35700 Rennes, France.
- Return shipping costs are paid by you. For parcels worth more than €75, we recommend a tracked service.
Refund
We refund you no later than 14 days after being told of your return, including the original shipping costs (at the standard delivery rate). We may wait until we have received the item or proof that it has been sent. The refund is made with the payment method used for the order. Sale items are refunded like any other item.
If the item has been worn or damaged beyond what is needed to try it on, we may deduct the loss in value from the refund.
Faulty or non-conforming item
A faulty item is repaired, replaced or refunded under the legal guarantee of conformity (2 years), at our expense. Email us with a photo of the defect.
Withdrawal form
Complete and return this form only if you wish to withdraw from the contract:
To Digee Pop, 8 rue Honoré de Balzac, 35700 Rennes, France, contact@digeepop.com:
I hereby give notice that I withdraw from my contract of sale of the following goods:
Ordered on / received on:
Order number:
Customer name:
Customer address:
Customer signature (if sent on paper):
Date: